General Info


Frequently Asked Questions

How is “integrative” medicine different from any other kind of healthcare?

Integrative healthcare is the philosophy that the combined knowledge of modern and traditional healing disciplines is ultimately superior to a conventional view of health and wellness. Integrative healthcare is also a patient-centric approach to medicine that emphasizes the unique attributes of each patient. Thus, rather than relying on one approach to medicine, integrative medicine draws its strength from combining the best approaches from a variety of disciplines to offer the optimal treatment plan for each individual.

To read more, see Integrative Healthcare.

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How can I learn more about how integrative healthcare can address specific health conditions?

For more information about integrative healthcare, follow the Additional Links in the Integrative Healthcare section of this site.

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What are the conditions or treatments in which Manakai O Malama specializes?

Manakai O Malama provides treatment for a complete range of conditions, as well as actively promoting health education about disease prevention. The comprehensive medical expertise at Manakai O Malama enables it to treat large numbers of patients with common illnesses and conditions. At the same time, the Clinic’s specialists see enough highly complex and challenging cases to allow it to develop effective multidisciplinary approaches.

To read more about our areas of specialty, see About the Clinic.

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Is Manakai O Malama affiliated with one or more hospitals on Oahu?

Manakai O Malama is a private clinic and not affiliated directly with any other medical group. However, the organization works closely with a broad network of healthcare providers both in Hawaii and beyond to coordinate patient care and ensure the highest quality of medical services.

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Will my insurance cover the services offered at Manakai O Malama?

Manakai O Malama participates with all local insurance providers. Most insurers cover the majority of the services offered at the clinic, although not all companies cover all of the healing modalities we offer. Coverage for individual complementary services differs by provider and by plan. Manakai O Malama also accepts Workers’ compensation insurance and auto insurance.

Insurance plans vary widely and individual benefits may be determined by contacting the customer service representative at your insurance company, the human resource or personnel office of your employer, or the Manakai O Malama front office staff at (808) 535-5555.

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Do I need a doctor’s referral to get into Manakai O Malama?

No, anyone can make an appointment at Manakai O Malama. If you belong to a PPO medical plan you may call us directly for an appointment. If you belong to an HMO medical plan you have several options: ask you primary care physician for a referral, designate one of our providers as your primary care physician, or pay out of pocket for the clinic services you receive.

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What are the hours of operation for Manakai O Malama?

Manakai O Malama is open 7am to 6pm, Monday through Friday, and 9am to 3pm on Saturdays. Selected clinic services are available on Saturdays.

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What if I need after-hours urgent care?

For emergency care at any time, call 911 or go directly to the nearest local hospital. Their emergency room physician on duty will provide crisis care.

Please inform the staff at Manakai O Malama as soon as feasible so we are aware of the situation and can receive key information about your condition. Our staff will also ensure that appropriate visits and follow-up care are scheduled at the clinic.

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How can I make an appointment?

Simply call our front office staff at (808) 535-5555 or visit us at 932 Ward Avenue, 6th floor, and someone will be happy to take care of you.

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How do I know which practitioner to see when I make an initial appointment?

Most patients who visit Manakai O Malama for the first time meet with a physician on staff to begin their care. This physician will be responsible for developing a treatment plan with you and coordinating you care within the clinic and/or with our network of outside providers. Once you and the physician have agreed on a course of treatment, the physician will help advise you on which practitioners’ skills are best suited to your particular needs. In some cases, patients referred for physical therapy and other services by an outside physician will meet directly with those providers on their first visit. In this case, our reception staff with work with you to coordinate this care on your initial visit.

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What do I need to do to prepare for each visit?

Please check-in with our front office staff upon arrival. When your visit with the practitioner is complete, stop by the front office on your way out to schedule your next appointment (if needed). Our front office staff or our insurance billing team are also available to assist you with any questions regarding your statement or eligibility for coverage.

If you are a new patient, please bring your insurance ID card as well as well as any medications you are currently taking.

During your visit, provide a concise and thorough explanation of your problem, including onset, family history and circumstances that relieve or worsen your condition. Ask questions (it may be helpful to bring these written down) and before you leave make sure you clearly understand what the practitioner wishes you to do.

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Do I need to bring old records, x-rays or lab reports?

Pertinent outside records, X-rays, pathology reports, slides, etc are usually required. Unless otherwise instructed, please bring these outside records with you at the time of your appointment.

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Do I need to book an appointment for a prescription renewal?

Yes. It is your responsibility as a patient to ensure that you have enough medication until your next appointment. Proper medical practice requires regular monitoring of patients taking any medication and as such you must be seen by a physician. Patients requiring re-examination before prescription renewals will be accommodated as soon as possible.

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What do I do if I have insurance or billing related issues?

If you have questions regarding your insurance coverage you will need to contact your insurance carrier. If you need us to help you understand your coverage or for more information about Manakai O Malama policies you are welcome to call our billing department at (808) 535-5555.

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Do you sell supplements at Manakai O Malama?

Manakai O Malama offers a variety of health supplements and herbs for use by our patients. These products are typically prescribed to interested patients for particular health conditions. We also offer a variety of products for general and preventative health purposes (i.e. multi-vitamin equivalent and others). Health insurance does not typically cover the cost of these items.

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Why do you sell supplements at Manakai O Malama? Can’t I get them at the health food store for less money?

Manakai O Malama provides you with nutritional supplements and herbs that are available only to healthcare professionals. We work with organizations such as Thorne and Mountain Peak Nutritionals that offer the highest quality products and have a proven track record for research and development. Please feel free to speak with our providers or front office staff about any of these products.

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